Privacy Policy

PT RHP Cipta Digital (“we,” “our,” or “us”) respects your privacy and is committed to protecting your business and personal data. We are a digital marketing and creative-tech agency engineered in Indonesia, delivering digital transformation, system implementations, and advertising solutions to businesses globally.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a discovery call, or engage our B2B services.

1. How We Act as a Data Controller vs. Data Processor

In the B2B context, it is important to clarify our role regarding your data:

• Data Controller: When you visit our website, contact us for an inquiry, or sign a contract with us, we act as a Data Controller. We decide how and why your contact and billing information is processed.

• Data Processor: When we build, host, or manage systems for you (e.g., Odoo ERP, Go High Level, WordPress, or custom advertising campaigns), we act as a Data Processor. We process your company’s data, and potentially your customers’ data, strictly based on your instructions and our Master Service Agreement.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business.

A. Information You Provide Directly

• Contact Information: Name, email address (e.g., when you email inquiry@rhp.agency), phone number (+62 858 8016 1421), and job title.

• Company Information: Business name, website URL, industry, and project requirements provided during Discovery Calls or through our “Start Project” forms.

• Billing Information: Invoicing details, tax identification numbers, and payment processing information.

• Project & Access Data: API keys, server credentials, or platform logins (e.g., WordPress, Laravel environments, ad accounts) required to execute our system implementations and marketing campaigns.

B. Information Collected Automatically

• Device & Usage Data: IP addresses, browser types, operating systems, and pages viewed on our site.

• Cookies & Tracking: We use cookies to analyze site traffic, optimize user experience, and track the effectiveness of our own marketing campaigns.

3. How We Use Your Information

We use the information we collect to operate our “digital factory” and deliver relentless precision to our partners. Specifically, we use it to:

• Provide Services: Execute web development, ERP implementations, and marketing campaigns.

• Communicate: Respond to your inquiries, schedule Kick-Off and Refine meetings, and provide real-time project updates.

• Process Payments: Send invoices and process payments.

• Improve Our Offerings: Analyze website usage to refine our portfolio, insights, and user experience.

• Marketing & Affiliates: Send you agency updates or discuss white-label/affiliate partnership opportunities (you may opt out at any time).

4. How We Share Your Information

We are your partner, not a data broker. We do not sell your personal or business data. We only share information under the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in our operations (e.g., cloud hosting providers like AWS/Google Cloud, CRM platforms, and payment gateways).

• Business Transfers: If PT RHP Cipta Digital is involved in a merger, acquisition, or asset sale, your data may be transferred as a business asset.

• Legal Compliance: We may disclose your information if required by law, subpoena, or other legal processes, or to protect the rights, property, and safety of our agency, our clients, or others.

5. International Data Transfers

As an agency based at the Indonesia Stock Exchange Building in Jakarta, but serving clients in the US and 3+ other countries, your data may be transferred to, stored, and processed in Indonesia or other countries where our secure cloud servers are located. We ensure that international data transfers comply with applicable data protection laws (such as Indonesia’s PDP Law and international standard contractual clauses) by utilizing secure, enterprise-grade infrastructure.

6. Data Security & Retention

We treat your data with the same rigorous attention to detail that we apply to our system builds.

• Security: We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

• Retention: We retain your contact and billing information for as long as your account is active or as needed to provide you services, comply with legal tax obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your jurisdiction (including the GDPR in Europe, CCPA in California, or Indonesia’s UU PDP), you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you.

• Correction: Request that we correct any inaccurate or incomplete data.

• Deletion: Request the erasure of your personal data (subject to legal and contractual exceptions).

• Opt-Out: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails.

Note: For data we process on behalf of your business (as a Data Processor), any requests from your end-users must be directed to you as the Data Controller. We will assist you in fulfilling these requests as outlined in our service agreements.

8. Third-Party Links

Our website features case studies (e.g., Vida-Flo, Surya Painting 18, BCT Music) and may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

PT RHP Cipta Digital Address: Infiniti Office, Indonesia Stock Exchange Building, Tower 1 Level 3 Suite 304, SCBD Jl. Jend. Sudirman Kav. 52-53, Jakarta Selatan 12190, Indonesia

Email: inquiry@rhp.agency

Phone: +62 858 8016 1421